I remember the first computer we got for our business. It was like an alien to some of the staff. We only had two people who knew how to operate it. When it worked, it helped. When it went down, it was tedious. I have had those first two computer experts restore data from tape drives and reenter data manually more than once. Things got better as technology improved, and now we use Microsoft Dynamics integration for our customer relationship management. For some time we had such a mix of hardware and software that we spent many man hours just trying to get things to communicate with one another.
Here is an example of our data flow issues that used to drive us crazy. When we organized our shipping to coordinate with the order being placed on the website to bypass manual intervention being needed, we still had to manually place reorders of products and materials. When we tried to automate, we not only had our hardware and software to deal with, we had the hardware and software of our vendors to deal with. This made full integration seem like an impossible task, but now it works smoothly.
Things are not static when it comes to data, hardware or software either. Things change rapidly. An update in one area of your business could cause data communication problems elsewhere. This is why we have our CRM customized to function as flawlessly as possible with the way our business works. All of this integration working seamlessly helps us get down to the real work of just meeting the customer needs offering the best products. It takes a lot of hassle out of the background stuff needed to get product into the hands of the consumers. I like our business to run smoothly and to cut out needless redundancy.